Refund policy

If activation access has not yet been issued or assigned, contact support from the email used at checkout to request cancellation. Include your order number so Grispar can verify whether fulfilment has already begun and whether the order remains recoverable.

If Google rejects or cannot redeem activation access supplied by Grispar for a reason attributable to that activation inventory, contact support and keep the Google error message or screenshot. Grispar may first issue a working replacement for the same product and promotional term. If a working replacement cannot reasonably be provided, Grispar will refund the affected purchase.

If a successfully redeemed Google AI Pro promotional plan is later removed before the purchased promotional term ends because activation inventory supplied by Grispar becomes invalid, notify Grispar promptly. After verification, Grispar may restore the purchased value with a working replacement for the remaining term or refund the affected purchase where replacement is not reasonably available. This protection does not cover loss caused by customer account changes, policy violations, cancellation of the Google plan by the customer, or other circumstances outside Grispar’s supplied activation.

Use the Google account you want to keep before completing activation. If Google shows an activation error, stop and contact support with the error message. If the 18-month activation supplied by Grispar does not work, Grispar will provide a working replacement or refund 100% of the affected Grispar payment.

Once activation has been successfully redeemed and Google shows the expected Google AI Pro plan and term, the order is normally non-refundable for change of mind.

If Grispar cannot fulfil the product and full promotional term confirmed in your order, Grispar will not silently substitute a shorter term. We may offer a same-product replacement first; if fulfilment remains unavailable, the affected order is refunded.

Report duplicate charges, an incorrect amount or a payment that was taken without creating a confirmed order. After verification, eligible refunds are returned to the original payment method where possible. A pending or failed authorization may disappear automatically without becoming a settled charge.

Approved refunds are initiated promptly after review. The time for funds to appear depends on the bank, wallet, card network or payment provider that processed the original payment. Grispar will provide available refund reference details by email.

Email support@grispar.com from your checkout email. Include the order number, payment date, amount and a short explanation. For activation problems, include the exact Google error or a screenshot with sensitive information hidden. Never send card numbers, passwords, OTPs or recovery codes.